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Description
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The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management, verbal and written communication, excellent customer service skills on the phone and in person.Candidate must be local, have a clean driving record, reliable transportation.Must be able to take direction and also work independently when necessary.Experience working with an IT ticket system required.Service Now experience with incident, requests and asset management are preferred. The working shift is a 9x80 schedule with remote work on Friday and every other Friday off.All other days are not eligible for remote work.Candidate must be local for in-person interviews and reporting to work on scheduled days.Contract online without possibility for extension. Skill Matrix:CategoryQualificationDescriptionHow many years of Exp you have? in the mentioned skillLast UsedNetworkingTCP/IP(Req Min Exp 1-3 yrs)OthersTime ManagementMust be able to document project milestones and plan and schedule deployment of equipment. (req min exp 4-6 yrs)OthersRemote end user supportExperience assisting users with remote share and control tools such as SCCM, Quick Assist, Bomgar ( Req Min exp 1 - 3years)OthersService NowCreate and manage incidents, requests and asset management. Like system may be acceptable.(req min exp 4-6 yrs)OthersAdobe Acrobat(Req Min Exp 1-3 yrs)OthersCommunication skills both verbal and written(Req Min Exp 7-9yrs)OthersLearning ability(Req Min Exp 7-9yrs)OthersPresentation skills(Req Min Exp 1-3 yrs)OthersProject management(Req Min Exp 1-3 yrs)OthersTeam work(Req Min Exp 7-9yrs)SecurityActive Directory(Req Min Exp 7-9yrs)ToolsMicrosoftOffice(Req Min Exp 7-9yrs)
Job Types: Full-time, Contract
Pay: $21.56 - $25.97 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in Denver, CO 80206
Full Time | Contractor
$53k-66k (estimate)
05/02/2024
08/28/2024
The job skills required for IT Help Desk include Help Desk, Customer Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk positions, which can be used as a reference in future career path planning. As an IT Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk. You can explore the career advancement for an IT Help Desk below and select your interested title to get hiring information.